Just for security purposes
Posted by davidburbage on December 2, 2008
Crazy bank requests me today to remember an additional piece of information to access their online services. This brings to a grand total of 6 the number of items I need (if I play ball) to access their systems.
I need to know my
1- account number. I also need to remember that, if I type it in as per the statement, it won’t work because the bank statement is produced using some ancient mainframe software and forgets the leading zero giving a seven digit rather than an eight digit code.
2 – my sort code
3 – my online account code (six digits and two letters)
4 – my online password (some number of letters and digits)
5 – my online memorable word
6 – (NEW!) they want to remember a new 6 digit special number. After some pressing it turns out that this enables me to self-service over the phone. Now, if they had introduced a smart way of using the online password that would have been better…..
